At Sattari Tablo-Farsh Gallery, we take great pride in the quality, craftsmanship, and authenticity of our Persian pictorial rugs. Customer satisfaction is very important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The item arrives damaged
  • The item received is different from what you ordered
  • The item has a verified defect in quality or workmanship
  • You contact us within [X] days of receiving your order

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required
  • Clear photos of the item and packaging may be requested before approving the return

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Custom-made or personalized orders
  • Special wholesale orders made according to customer specifications
  • Items damaged due to misuse, improper handling, or storage by the customer
  • Items returned without prior approval

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within [X] days of delivery at [Insert Email Address] with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

After reviewing your case, we may offer:

  • A replacement
  • A partial refund
  • A full refund
  • Another appropriate solution depending on the issue

4. Return Process

To request a return, please contact our support team before sending any item back. Returns sent without approval may not be accepted.

Once your return request is approved:

  1. We will provide return instructions
  2. You must securely package the item to prevent damage during return shipping
  3. The item must be sent back using a trackable shipping method where possible

5. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your payment provider or bank
  • Original shipping charges may be non-refundable unless the return is due to our error or a damaged/incorrect item

6. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, we may cover the return shipping cost or offer compensation, depending on the situation
  • If the return is requested for any other approved reason, the customer may be responsible for return shipping costs

7. Custom and Personalized Orders

Because many of our products are handcrafted artistic pieces, custom-made and personalized orders are final sale and cannot be returned or refunded unless they arrive damaged or materially different from the approved order details.

8. International Orders

For international orders, customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities, unless otherwise stated.

Return shipping times for international orders may vary depending on the destination and shipping provider.

9. Exchange Policy

We currently [do/do not] offer exchanges. If exchanges are accepted, they are subject to product availability and approval.